Terms & Conditions

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 Workshops 

Workshop Content +

Each workshop includes materials that are described on this website. We reserve the right to make adjustments if necessary amid unforeseen circumstances.
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 About the Workshops 

Cancellation and Absence +

All purchases are final and non-refundable. In the event that you cannot attend your registered workshop, please notify us by email at least five (5) full business days prior to the workshop start date to be entitled to a store credit. In the case of the Foundation Series which consists of six workshops, we will issue a store credit if we receive your email notification at least five (5) full business days prior to the start date of the first workshop. This store credit, which is valid for six months, can be used towards our workshops and products.

If you are unable to provide us with our required 5 business day notice, we recommend you transfer your registration to someone you know and email us the name, address and contact information of the person who will attend instead.
No refunds or exchanges for no shows, no exceptions.

We do reserve the right to cancel a workshop without notice and offer you a full refund.
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Allergies +

We offer tea and a snack during our workshop. Please advise us of any allergy and dietary restrictions you have at the time of your registration by completing the additional information field at checkout. Upon receipt of such information, we will communicate and agree with you on how we can accommodate your needs. If there are any other health conditions that you think will expose you to risk and or impact your participation during the workshop, please make every effort to inform us in advance. Although your safety is one of our top priorities and we will try our best to accommodate your request(s), we are unable to guarantee a completely allergy, dietary restriction or health hazard free environment. You are recommended to bring your own allergy medication.
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Environment +

You will use a ceramic water kettle that is kept boiling using an alcohol lamp during the course of the workshop. You will pour hot water from the kettle to an infusion utensil. You will then serve hot tea from either the infusion or serving utensils to cups. Please exercise caution as you operate various utensils and tea ware that will expose you to hot surfaces, burning lamp and hot water or tea. Please drink the tea slowly to test the temperature as the tea can initially be very hot. Please handle all our utensils and tea ware with care as most are fragile items. We reserve the right to hold you accountable and pay for any damages caused by you to the utensils, tea ware or other property during your attendance of the workshop.
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Pricing

All prices are listed in Canadian Dollars (CAD). Prices are subject to change without notice.
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Waiver +

By making a purchase to attend any workshop or event, you, your representatives and heirs agree to voluntarily release, waive, discharge, hold harmless, defend and indemnify SÙ LIVING INC. and its agents, officers, employees and volunteers from any and all claims, actions or losses for injury, death, property damage or otherwise which may arise out of your participation in SÙ LIVING activities.
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 Merchandise 

On-line purchases +

Your order will be shipped within 3 business days of purchase. All lead times shown through the website are estimates through third party shipping company Canada Post, and we are not responsible for any delays. We do not claim responsibility for any import taxes, duties, or other charges imposed by the country of import for shipments made to outside of Canada. You are responsible for all import taxes, duties, or other charges incurred.

No returns for refund. Returns will only be allowed in the case of damaged or defective merchandise. Please notify us of such condition by email at connect@suliving.com within 3 business days upon receipt of the item(s). If an identical item is available for an exchange, we will arrange for a replacement after we have received your returned item. In the event that an identical item is not available for an exchange, we will issue you a store credit with a value equals to the price of your returned item you have paid. You are responsible for return shipping and replacement shipping as well as all related costs including applicable duties and taxes.
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In-Person Purchases +

You can purchase any available merchandise when you attend our workshop in person. Payment can be made by cash, credit card or e-transfer.

All in-person sales are final. It is your responsibility to check for defects before you make a purchase.
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How do you source and select tea? +

We source almost all of our teas directly from China, Taiwan and Japan. We rely on a few respectable and established tea retailers to source teas from India and Sri Lanka which are used for our study on the history and development of red/fully oxidized tea. Those retailers include Camellia Sinensis from Montreal, Capital Tea Limited from Toronto and THÉ Beauté from Taipei. We also source from Tao Tea Leaf from Toronto and Sakurai Japanese Tea Experience from Tokyo to bridge certain gaps to enhance the diversity and depth of our tea library.

Every year, we travel to China, Taiwan and Japan at least once during spring to gather and collect tea samples of different varieties and seasons for our workshops and tea gatherings. Quality is our number one criteria when it comes to tea selection. We select teas that represent good quality in terms of aroma, taste, craftsmanship, grade and sustainability for multiple infusions. Some of the teas we select are endorsed by instructors of the classical art of tea we study from in Hangzhou, Taipei, Kyoto and Toronto. The teas we have selected have all passed our taste test for quality and safety.
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Are the teas used in your workshops available for purchase? +

We purchase small quantities of teas of various categories, varieties, seasons, refinement methods, characteristics, age etc. for use in our workshops and tea gatherings. We may offer limited amounts of selective tea samples used in our workshops for students to purchase from time to time. Although quantity is small, students can acquire selective materials for their own practice and or enjoyment. Please inquire with us about the teas that are available for purchase.

We visit China, Taiwan and Japan every year to study the classical art of tea and to buy tea. We are happy to assist students who want us to purchase certain teas for them or trust us to select teas for them based on their interests and needs.
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Pricing +

All prices are listed in Canadian Dollars (CAD). Prices are subject to change without notice.
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